Sandman Signature Aberdeen Hotel & Spa

23.01.2025

Brilliant hotel, had a 2 bedroom suite on a business trip to the area, would highly recommend and wouldn't hesitate to stay here again. Room was very nice, beds very comfortable and bathroom clean and tidy. Large lounge area to relax in. Staff friendly, restaurant was brilliant and close to the centre. Car park was small and busy but staff helpful about parking. View from window wasn't brilliant but not a lot they can do about that, roundabout and large abandoned hospital at the front, desolate waste ground to the side.

23.01.2025

Ballroom is modern, large and has a great dance floor space. Looking forward to coming back soon.

14.01.2025

Booked this hotel as a home base for a Balmoral visit One of the staff members went above and beyond when my niece lost her passport in a taxi. She called the taxi service and was able to recover the passport in a couple hours. The rooms and bathrooms are big. We were on the first floor. The rooms were a bit dark. The food was subpar but that was an issue in Scotland in general, including Glasgow.

14.01.2025

I have been here like 5 times now and satisfied

05.01.2025

Lovely 2 bedroom suite. Meant to be 3 of us away but ened up 2. Spacious rooms and everything you need for a kitchen. My only mistake was I wish I had booked a room with a bath for that extra relaxation. Very clean and staff lovely

02.01.2025

Had our wedding at the Sandman Signature Hotel on the 27th December. I was the most unorganised bride ever but Molly, Russell and team were so amazing and took care of everything. The service was amazing, the food, decor and everything was absolutely stunning. Would highly recommend The Sandman Signature Hotel Aberdeen for a wedding. The staff go above and beyond. The room was so lovely also and the girls at reception were so friendly. Thank you so much for making the happiest day of our life the best day ♥️

01.01.2025

Amazing Location by walk to all shopping centres. Big rooms Nice Atmosphere Lovely Costumer Service Enjoyed My Stay Thank You ! Overnight Car park £12 next to hotel

28.12.2024

I had the pleasure of photographing a wedding at this hotel in October, and I can't say enough wonderful things about the experience. The location is absolutely stunning—perfectly situated with picturesque surroundings that make it ideal for capturing memorable wedding moments. The interiors are equally impressive, with elegant decor.

27.12.2024

I booked an executive suite months ago but upon my arrival I was given a room on the ground floor where I had to leave the hotel and go across a courtyard to my room. I didn't feel safe as a single woman and all my family were on the 3rd floor. They moved me the second night but the light in my bedroom didn't work. The fan in the bath room didn't work. I have stayed in various 4 and 5 star hotels and was treated really welll but here I wasn't. I only got moved after speaking to the manager and told her i had booked months in advance. But even after moving to this room a guy tried to enter my room.

16.12.2024

Slow bar service and crazy bar prices. Nice rooms. Carpark entrance is crazy narrow/ steep. If you have a wide or low car its a challenge. Any lowered car would scrape

13.12.2024

Loved the hotel and the location sadly let down by the cold breakfast eggs, haggis, black pudding etc. The gluten free food was under cover so it was nice and warm. Three restaurant staff looking at their phones and maybe they should have been more attentive to the food temperature rather than their social media.

10.12.2024

I love staying here. I'm happiest with good food, good quality linens, a super comfy bed, and beautifully put together furnishings and finishes. Never disappoints.

06.12.2024

Recently had a 4 night stay at this beautiful hotel. Centrally located - very close to shopping and theatre. Staff were amazing - very friendly and welcoming.

04.12.2024

Great hotel. Breakfast wasn't the best

02.12.2024

Always ask for Sandy at reception. He’s awesome. Sorted a real problem out for me. Forever thankful

18.11.2024

Room was cold. Heating didn’t appear to work No scrambled egg with Breakfast

14.11.2024

I spent 3 nights there for a business trip. This is my 3rd time in Aberdeen, and the hotel is by far the best, really clean, modern decoration with tough of Scottish style, super friendly and helpful staff, great location and the building is really beautiful.

13.11.2024

Manager of spa liam was so helpful on the phone such amazing customer service really felt like a conversation with a friend, he should be awarded for his excellent self. genuinely best phone call i’ve ever had💕

08.11.2024

The rooms are nice and the staff is friendly, but the gym is out of commission and the Chromecast isn’t working on the TV. The staff acknowledged that chromecast isnt working and said they’re working on it, but the TVs are pretty useless without it. Those two things may seem minor to some, but it’s been incredibly frustrating for us on our trip.

02.11.2024

Lovely rooms but lacklustre service

28.10.2024

I spent two nights at the Sandman Aberdeen and despite the beautiful building and interiors and the fantastic location (for someone who knows Aberdeen at least), I have to be honest and say that I left very disappointed. I checked in and realised that a number of the lights in the room and the blackout blinds didn’t work, there was also a really bad smell coming from the bathroom that suggested that the person doing the cleaning doesn’t understand how the type of shower works. I asked for help with this and when the person came up to the room they concurred that the lights and the blackout blinds didn't work, although they said that they couldn't smell anything coming from the bath, but they very kindly agreed to move me to a different room. Immediately upon entering I pointed out that the LED bathroom light in the bathroom didn't work but said that I could manage until the following morning, for disability reasons I was unable to cope with the full lighting in the bathroom and therefore required a smaller light, I was assured that maintenance would come and look at it the following morning and I agreed that that was fine. I had a pleasant evening in the room call, the fittings in the room were lovely and overall, it felt comfy. I would say that where you are putting a microwave in a room, utensils, and perhaps a fork might be nice and very considerate but I do understand that that may be an impractical from a customer service perspective. I never move TV's that are on a wall I'm always scared that they will fall down, and I didn't think anything of the fact that the one in the room was on standby, however this turned itself on about 2:00 AM something it did a few times over the next few hours. On my way to breakfast on the 1st morning I stopped by reception I said that I believed that maintenance were coming to look at the LED light and could you also please look at the TV since because of my health condition this has been really quite ill as a consequence, and I was assured this would happen. The long and short is that after asking three times if maintenance would come to the room, in addition to asking if the sofa bed could be made up for my friend who was joining me, when I went out (before 10AM) I put the service room sign on and went out. No one came to do the room until 3:30PM, at that time, we were in the room so we went down and sat in the lobby but that was awkward as it felt that we were in the way as there was a wedding and hotel guests couldn’t even enter or leave the hotel without someone saying something as the photographer was trying to do photos. When we returned to the room, the sofa bed had been made-up but otherwise if I hadn’t known better I wouldn't have known the room had been touched, I have never seen housekeeping do such a sloppy job and I have stayed in so many hotels in my life. I then asked again if maintenance were coming and was told that there wasn’t anyone who could. I was unable to use the spa as it was fully booked but it is worth noting, as the hotel website doesn't make this very clear, that there is exceptionally limited capacity and that it is chargeable over and above what you pay for the hotel, I guess I’ll never know as i didn't get to go. It's a real shame that obviously no one goes round the rooms to check that everything is functional which I would expect at this level of hotel and there was more than just one lamp not working in my room, the blackout blinds while functional were significantly damaged and it gives the air that management and the company simply don't care; they want the money that customers are bringing without doing anything to warrant that money. I had been really looking forward to my stay here, as I say it has a lot going for it but there is a chaotic feel which staff give guests and I doubt it's going to last because right now I don't know if I would return which is really disappointing.